Koils by Nature has established new shipping rates, delivery schedules, and faster delivery service to enhance your overall shopping experience with us. Shipping rates for Standard Delivery of orders below $50.00 are a flat fee of $6.95. Shipping rates for Standard Delivery of orders $50.00 and above ship FREE! Additional shipping options are shown below.

Order Total         Delivery Method              Delivery Cost     Total Delivery Time

Under $49.99     USPS

(P.O. Boxes, APOs/FPOs only)   $6.95     * Usually arrives within 2 - 7 business days

$50+      FREE

Business Days

Monday - Friday, excluding federal holidays within the United States.

* Processing Time

ALL Orders are made to order, please allow 3-5 business days to process your order.
 

US Postal Service must be used when shipping to P.O. Boxes and APOs/FPOs.

Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.

Restricted Items

The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an onboard fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items you must choose Standard Delivery for your order.

International Locations

Orders can only be billed or shipped to United States, its territories and Canada. We apologize for any inconvenience.

Damages

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, AN EMAIL NOTIFICATION WILL BE SENT.

*********************************************************************

Return Policy

We are committed to our customer's satisfaction with our merchandise beyond the point of sale. The cost of your order NOT including shipping & handling will be refunded, if you are not completely satisfied wtih your order.  Merchandise may be returned by mail within 30 days of purchase when accompanied by the following:

    * return authorization number

    * original receipt

    * packing slip

    * all original packaging

We cannot accept returns without prior authorization. Items sent back without the return authorization number, will be returned to the customer at the customer's expense.

A return authorization number may be obtained by calling Koils by Nature Customer Service: 866-597-1115 between the hours of 9:00 a.m. to 5:00 p.m. Monday through Friday (Eastern Standard Time). Please write the return authorization number on the line indicated on the packing slip. Our customer service representative will provide you further instruction on sending your merchandise return to Koils by Nature, LLC.

Refunds will be processed based on the original form of payment.

The following items cannot be returned:

    * Koils by Nature Gift Cards

    * Product Samples

    * Individual products purchased as part of a set (the entire set must be returned)

While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.

For your protection and to ensure prompt delivery, we recommend that you send your return via FEDEX or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Koils by Nature Customer Service: 866-597-1115 ext 2 between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday. Our customer service representatives will be happy to assist you.